Our friends over at NFON believe that there are four common misconceptions when it comes to Skype for Business integration with telephony, and we’d like to take this opportunity to go into a little ‘myth busting’ about each one.
“Myth No 1
Clever SIP integration turns Skype for Business into a telephone system.
Don’t make the mistake of believing the hype that numerous telecom providers are pitchingabout this. True, there are offerings out there that integrate the basic Skype for Business clientwith a PBX extension – but this is not the case when it comes to the more complex Enterprisedeployments.
The truth is, it’s not just about a dial tone. Yes, SIP integration can enable incoming andoutgoing voice traffic to work inside Skype for Business, but this is not the same as full PBXtelephone system functionality.
For example, SIP integration for Skype for Business cannot handle enterprise-grade featuresand functionality such as call forwarding and transfer, IVRs, call queueing, conferencing, callwaiting, group pick-up and voicemail – as well as more advanced features which are now beingdemanded, like Fixed Mobile Convergence
Myth No 2
Application Integration of Skype for Business and third party applications is ‘business-grade’.
If your technology supplier can bring some serious application development and integrationskills to the table, there might be a way of successfully marrying Skype for Business with yourPBX telephony. But the fact is that you’ll still risk project failure, as well as a number of otherpainful realities. Third-party software comes at a cost, not only for procuring additionalsoftware licenses but also for specialist integration.
It also comes with risk – as future upgrades of Skype for Business will likely break theintegration, and the maturity level of the system integrators who are providing the Skype forBusiness software is still not quite there. You have to think about the possibility of integrationfailure, and/or creation of bugs that compromise the features of other apps that Skype forBusiness integrates with. And this element of risk also extends to the possibility of disruptionand delay when rolling the integration out to every single device that Skype for Business is, orwill be, used on – not forgetting the possibility of compromised user experience, with the userunable to apply the PBX features intuitively within the same seamless interface.
Myth No 3
You must buy Skype for Business licenses for all users.
It doesn’t make any economic or operational sense to give everyone in the organisation a Skypefor Business license just so they can continue to use the phone. But that’s what’s driving a lotof providers to push this received wisdom that Skype for Business must be all-pervasive. Butwhat if you’re an organisation with 1,000 phone extensions but only 200 Skype for Businessusers? Can you do the integration without rolling out an extra 800 licenses? Of course youcan! With a hybrid deployment, this allows you to offer Skype for Business integration to justthose users who actually need Unified Communications services.
Myth No 4
You need additional software on each client.
The truth is that client add-ons represent a source of instability, plus you then have additionalsoftware to deploy and manage. True Cloud level integration provides a seamless userexperience, and clientless deployments are far more scalable – enabling the same Skype forBusiness interface to be automatically enabled with additional functions.
Whatever you’ve heard about telephony integration with Skype for Business, and whateveryou think you already know – everything has now changed. Read on for the truth about whatyou can really do with Skype for Business if you have access to seamless Cloud level integrationfrom NFON.”