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[TIME SAVER] – Automate Sales Call Reports for Managers

[TIME SAVER] – Automate Sales Call Reports for Managers

Automate Call Reporting CTI

 

Today I would like to discuss telephone call reports that all good managers and business owners expect to see.  We all know that increasing revenue relies on heavily on having a strong sales team and if you are reliant to the phones for generating business daily/weekly and monthly call reports can be key to growing your pipeline and finding out where some areas may need improvement.

 

Making sure that all inbound and outbound calls are logged against opportunities allows management to see where time is being spent and can help keeping the sales process and cashflow moving in the right direction.

 

When it comes to logging calls it is important that you get accurate information from your teams.  Research shows that sales and recruitment professionals find that logging calls and activities can be time consuming and laborious.  The tedium of all this logging can allow some of the true detail to slip through the cracks and this makes reporting difficult as you can’t rely on the information in hand.

 

So is there a solution for this? 

 

Sure there is!

 

In order to get a 100% accurate picture of all you calling activities you need to automate call detail logging and take out the reliance on team members to remember to log the calls.  This in turn saves a lot of time allowing for an opportunity to make a greater number of calls with the time saved.

 

In order to automate these tasks you can use a technology called CTI which makes your computer, customer database and phone talk to each other.  All activity from your outbound sales activities can be captured into your CRM system automatically and then be made Into ready made reports for sales managers. 

 

You can simply in real time see who is making the most calls, who is spending the most time on the phone and even which parts of the day are your teams most productive.  By using such advanced analytics you can gain key insights into your business’s sales workflow and improve and support your teams where necessary to help increase pipeline.

 

 

 

Enabling CTI between your database and phone system is relatively straightforward forward with some simple software that can be on a server in your office or in the cloud.  It also works with most databases such as Bullhorn, Salesforce, BondAdaptUX and many more.

 

If you want to find out more information on how you can take advantage of different cost effective technologies to help increase your pipeline then please visit www.trackeleven.com

Register Now for a Free Demo and 30 Day Trial of Our Awesome Products Today

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[WARNING] Secret Tools Recruiters Are Using To Smash Cold Calling Targets

[WARNING] Secret Tools Recruiters Are Using To Smash Cold Calling Targets

 
 
Did you know that recruiters are using software to gain an advantage over other to improve calling targets?  This technology is called CTI (Computer Telephony Integration) and makes your computer, phone and customer database talk to each other to give recruiters advanced features to enable them to work smarter and make more calls with more success.
 
 
 
 
Enabling CTI between your database and phone system is relatively straightforward forward with some simple software that can be on a server in your office or in the cloud.  It also works with most databases such as Bullhorn, Salesforce, BondAdaptUX and many more.
 
If you want to find out more information on how you can take advantage of different cost effective technologies to help increase your pipeline then please visit www.trackeleven.com
 

Register Now for a Free Demo and 30 Day Trial of Our Awesome Products Today

Just to let you know….. we hate spam and are sure you do too! We promise not to share your details with anyone. 

[NEWS] – NFON Wins Big At ITSPA Awards

[NEWS] – NFON Wins Big At ITSPA Awards

NFON Best Business VoIP Telephone System
Well done to our friends at NFON who recently won ‘Best Business ITSP (Corporate)’ at the ITSPA Awards for the second year running.
 
Up against the likes of Talk Talk and SureVoip, NFON came out on top after being able to consistently show best practices to being able to provide outstanding quality, customer service and functionality for corporate business and large enterprise customers.
 
Rami Houbby, Managing Director, NFON UK: “We are thrilled that we have, once again, recognised at the ITSPA Awards for providing the best telephony service for large businesses. We are hugely proud of the NFON proposition and the value that we deliver to customers and partners alike. Having our product recognised for a second year in a row is testament to the technology and team that makes the NFON Cloud Telephony System the success it is today. It was very rewarding to hear the judges echo this sentiment by outlining how impressed they were by our rapid growth in this market and that the strength of our services continue to contribute to our excellent reputation.”
 
Track Eleven are proud to work alongside NFON in providing innovative and robust enterprise VoIP solutions to our customers.
 
Well done to all over at NFON!
 
 
If you would like to try NFON Cloud Telephone System then please register below
[MYTH BUSTING] Skype for Business PBX Integrations

[MYTH BUSTING] Skype for Business PBX Integrations

Our friends over at NFON believe that there are four common misconceptions when it comes to Skype for Business integration with telephony, and we’d like to take this opportunity to go into a little ‘myth busting’ about each one.

 

“Myth No 1
 
Clever SIP integration turns Skype for Business into a telephone system.

 
Don’t make the mistake of believing the hype that numerous telecom providers are pitchingabout this. True, there are offerings out there that integrate the basic Skype for Business clientwith a PBX extension – but this is not the case when it comes to the more complex Enterprisedeployments.

 

The truth is, it’s not just about a dial tone. Yes, SIP integration can enable incoming andoutgoing voice traffic to work inside Skype for Business, but this is not the same as full PBXtelephone system functionality.

 

For example, SIP integration for Skype for Business cannot handle enterprise-grade featuresand functionality such as call forwarding and transfer, IVRs, call queueing, conferencing, callwaiting, group pick-up and voicemail – as well as more advanced features which are now beingdemanded, like Fixed Mobile Convergence

Myth No 2

Application Integration of Skype for Business and third party applications is ‘business-grade’.

If your technology supplier can bring some serious application development and integrationskills to the table, there might be a way of successfully marrying Skype for Business with yourPBX telephony. But the fact is that you’ll still risk project failure, as well as a number of otherpainful realities. Third-party software comes at a cost, not only for procuring additionalsoftware licenses but also for specialist integration.

It also comes with risk – as future upgrades of Skype for Business will likely break theintegration, and the maturity level of the system integrators who are providing the Skype forBusiness software is still not quite there. You have to think about the possibility of integrationfailure, and/or creation of bugs that compromise the features of other apps that Skype forBusiness integrates with. And this element of risk also extends to the possibility of disruptionand delay when rolling the integration out to every single device that Skype for Business is, orwill be, used on – not forgetting the possibility of compromised user experience, with the userunable to apply the PBX features intuitively within the same seamless interface.

 

 

Myth No 3

 

You must buy Skype for Business licenses for all users.

 

It doesn’t make any economic or operational sense to give everyone in the organisation a Skypefor Business license just so they can continue to use the phone. But that’s what’s driving a lotof providers to push this received wisdom that Skype for Business must be all-pervasive. Butwhat if you’re an organisation with 1,000 phone extensions but only 200 Skype for Businessusers? Can you do the integration without rolling out an extra 800 licenses? Of course youcan! With a hybrid deployment, this allows you to offer Skype for Business integration to justthose users who actually need Unified Communications services.

 

Myth No 4

 

You need additional software on each client.

 

The truth is that client add-ons represent a source of instability, plus you then have additionalsoftware to deploy and manage. True Cloud level integration provides a seamless userexperience, and clientless deployments are far more scalable – enabling the same Skype forBusiness interface to be automatically enabled with additional functions.

 

Whatever you’ve heard about telephony integration with Skype for Business, and whateveryou think you already know – everything has now changed. Read on for the truth about whatyou can really do with Skype for Business if you have access to seamless Cloud level integrationfrom NFON.”

 

[BLOG POST] 5 ways to instantly improve telephone conversations for Recruiters

[BLOG POST] 5 ways to instantly improve telephone conversations for Recruiters

 
Despite the rise of linked in and other social media platforms.  Recruiters today still need to be able to leverage cold calling to win new business.
 
A well executed telephone call can help build relationships, secure placements and win new contracts.
 
In order to utilise the phone as an effective mechanism it is important to have a strategy in place to make the best use of the time spent on the phone whilst keeping up with the number of dials required to hit your targets.
 
It is always important to keep your calling as effective as possible and set yourself targets because there are huge differences in making 100 bad calls versus 25 revenue generating good calls.
 
 
Number One – Do your research 
Don’t try and brute force your way into getting new business.  Yes, sales and placements can be a numbers game but you can plan every call to improve your chances without having to send a hundred inmails or make 100 calls.
 
Always do the research. By simply doing some research you can make it clear that you are the person that your client should be dealing with.
 
 
Spend some time researching the job role properly, write down who you envisage the perfect candidate for the role is and talk this through with you clients.  By nailing down an imaginary profile of the ideal candidate you can get highly targeted results.
 
Make sure you understand and have done the research on the qualifications and skills needed for the role so that you can reach the right people first time rather than people who are almost suitable.  This will be a highly effective strategy that will gain quicker results.
 
Number two – Set yourself objectives
Every call has a different objective but one of the most useful things when keeping motivated is to set “mini” objectives for each call.  As part of you planning prior to any call list out some objectives you can tick off as your call progresses.
 
Number Three – Use technology to your advantage
Cold calling isn’t just reliant on phones to work well.  By connecting your computer, your phone and your customer database you can get advanced functions that big companies use to make more dials.  By using this technology called “CTI” you can enable click to dial, automate notes and log all inbound and outbound calling activity automatically saving loads of time and making sure that your follow up tasks are never missed.
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Number Four – Notes, Activities and Follow-up actions
It’s all about the details! Make sure you make detailed notes for all calling activity as you will undoubtedly need to refer to your notes as a later date.  It’s always making notes on the entire converstation even if not directly related to the opportunity.  For example, if your client mentions a sports team, a place or what they did at the weekend it is good to retain this information for future relationship building.   Always make you notes during or straight after your call as detail will always be missed if you want to come back to it later on.
 
Always diarise a follow up activity straight away.  By doing this you can make sure that no opportunity slips through the net.
 
In reference to the last tip, you can automate a lot of these tasks by using a CTI integration to save time, effort and increase the detail that you log.
 
Number Five – Don’t Give Up too easily
It can take up to six calls to get a “yes” from a potential client or customer.  A lot of recruiters get disheartened after a few “no’s”.  It is important to always complete your follow-up activities and keep up dialogue without being too pushy.   If you keep the quality of your calls high by doing your research and keep your notes detailed the rest will follow with some perseverance.